Cancellation Policy
Order Cancellation Policy
At Googly Guys, we work hard to ensure your orders are processed and shipped as quickly as possible. Because our team begins preparing your items shortly after an order is placed, there is a limited window of time to make changes or cancellations.
1. Cancellation Window
You may request a cancellation within 12 hours of placing your order.
Since our standard processing time is 1-3 business days, any request made after this 12-hour window may not be guaranteed, as the order may have already been sent to our fulfillment center or handed over to the carrier.
2. How to Request a Cancellation
To cancel your order, please contact us immediately via email:
- Email: support@googlyguys.com
- Subject Line: Urgent: Order Cancellation [Your Order Number]
Please include your full name and order number in the body of the email to help our team locate your account quickly.
3. Orders Already Processed or Shipped
If your order has already been processed or shipped (typically within our 1-3 business day window), we are unable to cancel the shipment.
In this event, you will need to wait for the package to arrive and then follow our 30-day Return Policy. Please note that shipping costs for returns are the responsibility of the customer unless otherwise stated.
4. Refund Process for Cancelled Orders
If your cancellation request is successful and confirmed by our team, a full refund will be issued to your original payment method.
- Most refunds appear in your account within 5-10 business days, depending on your financial institution.
- You will receive a confirmation email once the refund has been processed.
5. Contact Information
For any questions regarding your order status or this policy, please reach out to our support team:
Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States
Email: support@googlyguys.com